FAQ
What are your main products?
Our company’s main business includes DTF printers, thermal sublimation printers, UV flatbed printers, eco-solvent inkjet printers, thermal transfer printers, DTF/UV inks, DTF/UV films, thermal sublimation inks/thermal
sublimation paper, AB films, printheads, inking system accessories and their spare parts.
What is your delivery time?
If the goods are in stock and full payment is received from the customer, we will arrange delivery at the first time. Then it will be about 15 working days after receiving the deposit. For your purchased goods, we will arrange sea or international courier. It should be quite safe during sea or air transportation. In addition, we will purchase insurance for your order.
Can I send you samples for testing?
We warmly welcome you to send us samples for testing, we will try our best to meet your requirements and provide you with high quality samples and printing videos.
What is the warranty period of your products?
Our machines are warranted for 12 months. During the warranty period, we will send replacement parts (circuit boards) free of charge. Damaged parts should be returned. Ink and related consumable accessories are not supported by the warranty return, please consult us in detail before purchase.
Why should you buy from us not from other suppliers?
1) 15+years Manufacturing experience;
2) 12 Engineers Team; Supply API for Industry;
3) Deeply Cooperate with Hosonsoft;
4)Developing Mobile APP Printing Solution For Industry;
5) Update 3/4 New Type Printers Every Year.
Is there any clogging in the ink produced by your company?
Our sublimation ink/DTF ink is suitable for EPSON print head and Ricoh print head printers. The particles are less than Our printer ink sells a lot and gets a lot of good comments from customers, you can buy it with confidence.